FAQ

Answers to the questions we hear most about shipping, sizing, and returns.

How long does shipping take?

Every piece is made to order, so please allow for both production and delivery time. Most orders arrive within a few days to about two weeks of placing your order.

Do you ship internationally?

Yes. International orders may be subject to customs duties or import fees, which are the buyer's responsibility.

How do I find my size?

Every product page has a Size & Fit section with garment measurements. Check it before ordering, since sizing can't be exchanged after the fact.

What's your return policy?

Because items are made to order, we can't accept returns or exchanges for wrong sizing or change of mind, so please double-check sizing first. If your order arrives damaged, defective, or incorrect, email hello@niceformdept.com within 14 days with your order number, a description of the issue, and photos, and we'll send a replacement or refund.

Can I cancel or change my order?

Orders enter production shortly after purchase, so there's only a short window to make changes. Email hello@niceformdept.com as soon as possible if you need to make a change.

How does the Bundle & Save discount work?

Buy the Hoodie + Sweatpants together and get 20% off, automatically applied at checkout. Mix and match any size or color.

What payment methods do you accept?

All major credit cards and other secure payment methods available at checkout.